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Covid & Deliveries

Our courier DPD has Covid Secure measures in place to keep you safe when delivering parcels to you.

We are experiencing delays for some items due to the impact of Covid on Jotul's factory in Norway and from their suppliers across the world. This is leading to extended delivery times, especially on parts not manufactured in house.

Delivery Times

If a part is available in our UK warehouse your part will be with you in 4 business days. 
If we need to order your genuine part from Norway or Denmark it can take up to 6 weeks to arrive with you depending on whether the part needs to be manufactured for you.
We will keep you informed of your order's progress via email but you are welcome to check with us any time via phone and email.

Delivery Costs

Your goods will be securely packaged and sent to you via DPD or occasionally Royal Mail. DPD provide email and SMS updates so please provide us with a mobile phone number during checkout.

Delivery rates depend on your location and the value of the goods you have ordered and will be calculated as you checkout.

Heavy Parcels & Fragile Parcels

Please be aware some packages are very heavy as they contain cast iron parts. Please take great care when lifting these parcels.

Some parcels are fragile, especially those containing glass so please take care when moving and unwrapping. If the goods are damaged do not sign for the package and ask for it to be returned.