skip to main content

FAQs

Finding Parts

How Do I find the part I need?

  1. Identify your stove
    The age, colour and variant of your stove can make a difference to which part you need so the Identification plate is the best place to start. You can always use your mobile phone camera and torch to help see the back or bottom of your stove.
  2. Locate a matching stove
    Navigate our website by brand, series and then variant to get to a list of spares
  3. Check the list of parts for the stove you have chosen

If in doubt please contact us with as much information as you can and we will help.

I have a part number but can't find it on your site?

You might have an old stock number, or a cast number. Try our search at the top of the web site, it will often convert old part numbers to new part numbers.

Are all the parts available listed on your website?

Not yet, we are working hard to list the thousands of parts available. If in doubt please contact us with as much information as you can and we will help.

Do you have exploded diagrams or photographs to help me identify the parts I need?

We are working hard to gather all the data we can to help you pick the right part. If in doubt please contact us with as much information as you can and we will help.

 new Stoves

I want to buy a new stove. can you help?

If you would like a new stove please use an official Jøtul dealer. They have the knowledge and experience to help you choose the right stove, usually from a showroom where you can discuss your options.
Try Jøtul's Dealer Finder

I have a question about the operation or installation of a stove that i've had fitted. 

Please start by talking to the official Jøtul dealer who arranged your installation. They have the knowledge and experience to help you find the answer you need. 

Delivery

How long will it take for my parts to arrive?

If a part is available in our UK warehouse your part will be with you in 5 business days. 
If we need to order your genuine part from Norway or Denmark it can take up to 30 days to arrive with you depending on whether the part needs to be manufactured for you.
We will keep you informed of your order's progress via the My orders pages and email.

How much will delivery cost?

Your goods will be securely packaged and sent to you via DPD or occasionally Royal Mail. DPD provide email and SMS updates so please provide us with a mobile phone number during checkout.

Delivery rates depend on your location and the value of the goods you have ordered and will be calculated as you checkout.